We understand that sometimes you may change your mind. That’s why we allow order cancellations under the following terms:
Order Cancellation Window
- You may request to cancel your order within 24 hours of placing it.
- After 24 hours, your order will already be processed or shipped, and we will not be able to cancel it.
How to Cancel an Order
- To cancel your order, please contact us as soon as possible at:
- Email: contact@pugest.com
- Please provide your order number when requesting cancellation.
Refunds for Cancelled Orders
- If your cancellation request is made within the allowed time and approved, you will receive a full refund.
- Refunds will be issued to your original method of payment within 5–10 business days, depending on your bank or payment provider.
Exceptions
- Once an order has been shipped, it cannot be cancelled. In this case, you may refer to our Return & Refund Policy after receiving the item.
Contact Us
If you have any questions about our Cancellation Policy, please contact us during our business hours:
- Email: contact@pugest.com
- Phone: (+1) 401-691-5080
- Working hours: 7 AM – 5 PM (Monday–Friday)
- Address: 3340 NE 190th St Apt 308, Aventura, FL 33180, United States