Orders
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email once payment is completed.
Q: Can I cancel or change my order?
A: Yes, you may cancel or modify your order within 24 hours of placing it. After this period, the order may already be processed or shipped. Please see our Cancellation Policy for details.
Payment
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB and Paypal.
Q: Is my payment secure?
A: Yes. All transactions are processed through trusted third-party providers and protected by SSL encryption. We do not store your full card details.
Shipping
Q: Do you ship internationally?
A: No, we currently ship within the United States only.
Q: How long does delivery take?
A: Orders are processed within 1–2 business days, and standard shipping takes 3–7 business days. Total delivery time = processing + shipping.
Q: How much does shipping cost?
A: We offer free shipping within the United States.
Q: How do I track my order?
A: Once shipped, you’ll receive an email with a tracking number to follow your package on the carrier’s website.
Returns & Refunds
Q: What is your return policy?
A: You can request a return within 30 days of receiving your item, as long as it is unused, in its original packaging, and not a final sale/custom item.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping unless the item is faulty or incorrect.
Q: How long does it take to receive my refund?
A: Refunds are processed within 5–10 business days after we receive and approve your return.
Privacy & Security
Q: How do you protect my personal information?
A: Our website uses SSL encryption and secure payment gateways. Your information is also protected by our Privacy Policy.
Q: Do you share my information with third parties?
A: No. We only share necessary details with carriers or payment processors to complete your order. We never sell or trade your personal data.
Contact Us
If you didn’t find the answer you’re looking for, feel free to reach out:
- Email: contact@pugest.com
- Phone: (+1) 401-691-5080
- Working Hours: 7 AM – 5 PM (Monday – Friday)
- Address: 3340 Ne 190Th St Apt 308, Aventura, Fl 33180, United States