We want you to be completely satisfied with your purchase. If you are not, we are here to help.
Returns
- You can request a return within 30 days of receiving your item.
- To be eligible for a return, the item must:
- Be unused and in the same condition as when you received it.
- Be in the original packaging.
- Some items, such as customized or final sale items, may not be eligible for return. This will be clearly stated on the product page.
Returns Process
- To initiate a return, please contact us at contact@pugest.com with your order number and reason for return.
- We will provide you with a return authorization and instructions on how to send the item back.
- Once we receive the returned item, we will inspect it and confirm approval or rejection of your refund within 2–3 business days.
Refunds
- If your return is approved, the refund will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
- Shipping fees (if any) are non-refundable.
- No restocking fees will be charged.
Exchanges
- We do not offer exchanges for different products.
- If you receive a damaged or incorrect item, we will send a replacement at no additional cost or issue a full refund.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the product is faulty or we made a mistake with your order.
- We recommend using a trackable shipping service to ensure we receive your returned item.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 30 days of receiving your item.
- We will cover the return shipping costs and provide a replacement or full refund.
Contact Us
If you have any questions about our Return & Refund Policy, please contact:
- Email: contact@pugest.com
- Phone: (+1) 401-691-5080
- Business Hours: 7 AM – 5 PM (Monday – Friday)
- Address: 3340 NE 190th St Apt 308, Aventura, FL 33180, United States