Order Processing Time
- All orders are processed within 1–2 business days (Mon-Fri) after payment is confirmed.
- Orders are not processed, shipped, or delivered on weekends or holidays.
- Please note: During holidays or periods of high demand, processing and delivery may take longer. If this happens, we will notify you by email.
Delivery Areas
- We currently ship within the United States only.
- International shipping is not available at this time.
Shipping Rates & Delivery Estimates
- We currently offer free shipping within the United States, so you can enjoy shopping without extra costs.
- Estimated delivery times (excluding processing time):
- Standard Delivery (USPS/UPS/FedEx): 3–7 business days (Mon-Fri).
- Total delivery time = processing time (1–2 business days) + shipping time (3–7 business days).
- Delivery times may vary depending on your location and the carrier’s schedule.
Track Your Order
- Once your order has shipped, you will receive a confirmation email with a tracking number.
- You can use this tracking code to check the delivery status directly on the carrier’s website.
Shipping Address
- Please ensure that the shipping address provided is accurate and complete.
- We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
Delayed or Lost Goods
- If your order is delayed beyond the estimated delivery time, please contact us for assistance.
- In the event of lost goods caused by the carrier, we will assist with the claim and provide a suitable solution (resend or refund).
Change or Cancel Order
- If you need to change or cancel your order, please contact us within 24 hours of placing it.
- Once the order has been dispatched, we cannot change the shipping information.
Contact Us
If you have any questions about our shipping policy, please contact us:
- Email: contact@pugest.com
- Phone: (+1) 401-691-5080
- Working hours: 7 AM – 5 PM (Monday–Friday)
- Address: 3340 NE 190th St Apt 308, Aventura, FL 33180, United States